Charge for Late Returns
We do not charge for borrowing an item. However we want to charge for late returns. The charge would be accrued daily. Can the system be set up to;
1. Set a daily price for an asset that is not returned. Example. A Laptop - $20/day late fee. Right now I can set a rental price for an asset but I want the rental price to be $0 and a new Late Return Charge field that I can enter the price and then EZRentOUt to the alerts and calculations.
2. Have the automatic alerts for an overdue item that go out to the customer include when it was due, how many days it is over due, the late fee and its calculation for each day late. Example - Day 1 alert will include "The equipment was due back on DATE. It is now 1 day over due. Your late fee is now $20". Day 2 alert will include "The equipment was due back on DATE. It is now 2 days over due. Your late fee is now $40".
Hi
We don’t have late return charges natively implemented in the system. But there are ways to make it work:
1 Add a custom entry for the overall late charges to the items. This can be added even to rented out orders.
2 Set up coupons from More → Rules and Coupons for surcharge. Depending on the level of how late the order is apply a coupon for the surcharge onto the order using the Apply Coupon button inside the order.
At the moment, customer receive over due alerts (set them up from More → Alerts → customers) but the alert doesn’t mention the charge or how late the order is.
Can that work for you? Let us know.
regards