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207 results found

  1. deleting a rented out item from an an order if it is the wrong item

    I am having trouble removing an item that was mistakenly rented out, but never actually rented out. It just appears on the invoice, and since we are not going to charge them for that, we want to remove it permanently and mark it as returned. It will not allow me to return anything on the order, even though all of the items are not back and have been repeatedly marked as returned.

    4 votes
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    AdminSupport (Support Engineer, EZ Rent Out) responded

    Hi Andrew
    Thank you for your query, In such a case, what you can do is return the order (containing the wrong item) but do a partial return which means return all items except the item that was mistakenly entered. This will complete your original order and create a separate order for the wrong item. The new order can then also be marked as returned (using cash/other) and then voided. Voiding the order will complete wipe off its record.
    Hope this helps. Let us know if you have further questions.

    regards
    EZRentOut Support

  2. Allow separate orders to be combined into a single invoice

    This will allow multiple orders to the same customer to be displayed on a single invoice.

    2 votes
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    AdminSupport (Support Engineer, EZ Rent Out) responded

    Hi David
    Thank you for your request. We have forwarded this request to product management for review based on general requirements for customers.

    regards
    EZRentOut Support

  3. support arabic

    Hello, i really love it but its not support arabic language this is my big is problem, the problem when `I print or send the PDF invoice but it is ok arabic inside the software but not with any PDF invoice this is my big problem. thank you

    1 vote
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    AdminSupport (Support Engineer, EZ Rent Out) responded

    Hi
    Arabic isn’t supported on Invoices at the moment, but we have forwarded your request to product management and will let you know if we have an update.

    regards
    EZRentOut Support

  4. Fields to add to Custom Reports

    The following fields are not available in Custom Reports, despite being available in EZRentOut created reports.

    Rented Out Date
    Total Rent Collected (up Til Now)
    Rent Collected Between The Selected Dates (this should really be called "Total Value of Rental Contract"

    1 vote
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  5. Please add Rented Out Date to Customer reports

    Currently it is not available

    1 vote
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    AdminSupport (Support Engineer, EZ Rent Out) responded

    Hi David
    Thank you for your request. We have forwarded this request to product management for review. We will update you as soon as we hear back.

    regards
    EZRentOut Support

  6. Could you make it easier to add customers?

    I had an issue today when adding a customer and their credit card info when the email address came up wrong.
    It erased all of the data and I had to ask the customer for all of his info and his credit card back.
    This was annoying to me and more importantly the customer.
    Any suggestions or can you fix this preference?
    Thank you for your consideration.

    1 vote
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    AdminSupport (Support Engineer, EZ Rent Out) responded

    Hi Andrew
    We understand the effort was wasted and have requested an update in this feature to cater for such a scenario to product management. We will update you once it is approved.

    regards
    EZRentOut Support

  7. A report based on location of assets and proximity to orders

    This would help tremendously with delivery and pickup route creation for the day. The report could show you which assets to apply to orders for the day to minimize the distance needed to move each asset.

    1 vote
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  8. Change default new customer Country

    It seems that all customers default to the country of USA. We really would need to be able to set that to a different country (or if this can not be done, remove the default country completely.)

    6 votes
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  9. Is there a way to "Overbook"

    We are an event rental company and we would like to be able to "overbook" certain items. We would love for each item to have the ability to click whether we would accept overbookings or not.

    1 vote
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  10. New Feature Request: Bundle view - flag unavailable stock items

    Hello,

    When I'm looking at a bundle I've created, if a line item is out of stock or within my low-stock threshold, can an alert icon appear to notify me that the stock is low or depleted? Similar to the 'out of stock' icon that appears once a bundle has been added to an order?

    This would allow me to see what bundle items are low on stock - or out of stock within the Bundle view, rather than have to add the bundle to an order to see what inventory items are depleted from stock.

    4 votes
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  11. Pickup and return dates independent of Rental Duration

    If I am correct, I believe that the rental charge is based off the period of when they pick it up to when they return the gear.

    At our company we work off calendar days, midnight to midnight, but we allow clients to pick up the equipment the day before, and return it the morning after.

    Is there any way to charge the client for only the calendar day, but allow us to enter the expected pickup and return date, automatically set to presets we define (1 day before 15:00, 1 day after 10:00 hours etc.

    1 vote
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  12. Unidentifiable Error: "AIN" are not available?

    Hello,

    When I'm attempting to rent out an order, I receive the following error: Cannot Rent out because stock quantities of "AIN" are not available?

    I understand that I may be trying to rent an item that is low-quantity or that the item amount may go into negative inventory -- but why does the error say "AIN"? This doesn't tell me which item or line-item is below the needed stock quota. What does AIN stand for?

    4 votes
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  13. Can we make our store front require a sign in before they can see any items?

    1 vote
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  14. Make sure your contact form on your site is workin

    I can not sent you any request because you contact form is not working

    4 votes
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  15. New Feature Request: Allow low-stock warning for bundles

    Hello,

    After a bundle is created, I'd like to set a low-stock auto-notification so that if the total count of available bundles drops below a certain number it will auto-notify me which components of the bundle are missing.

    6 votes
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  16. Question: Location of 'Payment Notes' Field

    Hello,

    When I go to the 'Orders' page, I can select and modify which columns I want to see. Currently, I have chosen 'Order #', 'Customer', 'Invoice Heading', 'Payment Notes', 'Rent Out Date', & 'Status'.

    When I open a specific order, where is the field to enter 'Payment Notes'?

    1 vote
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  17. "banned" renters needs to be a more useful flag

    In Categories make the " banned" category in red as well as have a pop up that will not allow other employees to rent out to banned customers. As it stands now, banned means and does nothing and is limited in its usefulness as a flag.

    3 votes
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  18. New Feature Request: 'Company Name' field for customer info

    Hello,

    Can a field for 'Company Name' be added to the default new customer info form?

    1 vote
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    AdminSupport (Support Engineer, EZ Rent Out) responded

    Hi Ari
    Custom Fields for Customers are on their way but not completed at the moment. We will inform you as soon as they are available after which a ‘Company Name’ can be added. We apologize for the inconvenience in the mean time.

    regards
    EZRentOut Support

  19. New Feature Request: Ability to copy/clone existing bundles w/new name

    Hello,

    If I have 2 bundles that are very similar, I would like the ability to build one bundle set, then copy that bundle (and all the items listed in it) to a new bundle w/a different name, then make additions/subtractions to the items in the new bundle.

    1 vote
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  20. Admin dashboard shows all orders not just orders owned by account user

    As the admin I should be able to see all orders in the calendar and on the dashboard view. Right now, It only shows my orders, not my sales teams orders. I have to go into orders to see each order. As the admin, I want to see everyones activities and a total amount of all business from all team members.

    2 votes
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